Studio service
From our studio
to your space.
The first release is not yet on sale. The approach below is intended for when sales open; full order terms will be provided before payment.
Delivery, considered
Each work is intended to travel in protective packaging suited to its form. Available destinations, delivery charges and an estimated dispatch date will be confirmed before an order is accepted.
There is no current delivery promise or reservation system. For future orders, the studio will communicate any delay and the available cancellation or refund options.
Standard pieces
When sales open, standard pieces will have a 30 day return window from delivery. Contact the studio within that period for return instructions.
Keep the work in its original condition and retain its protective packaging and certificate. Return delivery arrangements, costs and refund timing will be explained before purchase.
Commissions
Commissions are developed to an agreed brief and are final once approved. The approval point, payment schedule and delivery terms will be set out in writing before work begins.
This does not remove any rights that apply to a damaged, faulty or incorrectly supplied work.
If a work arrives damaged
Contact the studio as soon as you notice damage. Keep the work and all packaging, and share photographs of the object and packaging so we can assess the problem.
Do not attempt a repair or discard the packaging before we respond. We will agree the appropriate next step with you.
A question before release
Email [email protected] or write to the studio.